29 Aug 2026
Whose side is your guest's AI agent on?
Google is testing a version of search that books the hotel for you, no click-through required. The real question for small operators is who that assistant actually works for.
Notes
Short notes on agentic booking, written for operators.
25 Aug 2026
The PDF menu problem
Your menu is beautiful. It is also a photograph of information. Agents want the information.
18 Aug 2026
What an AI assistant sees when it looks for you
It does not browse the way a guest does. It parses. Here is what your business looks like to software with a budget and a deadline.